All Clients of Hilton Animal Hospital agree to the following statement in order to receive veterinary services for their pets
TREATMENT AND CARE
Hilton Animal Hospital is dedicated to the highest standard of care. Our top priority is the humane and compassionate care of our patients. Our focus is to relieve disease, pain and suffering of our patients. To that end our clients authorize the staff of Hilton Animal Hospital to administer treatment, perform diagnostic and prophylactic procedures, surgery and supportive care on their pet(s). Our clients consent to the administration of medications, including analgesics sedatives, tranquilizers, and anesthetics as may be deemed necessary by the attending veterinarian. Every reasonable effort will be made to communicate with our client and explain all treatments or procedures. Every reasonable effort will be made to obtain consent from our client before any treatment or surgery is performed on a pet.
PREVENTIVE HEALTHCARE REQUIREMENTS
In an effort to prevent the spread of infectious diseases and parasites, hospitalized and boarded animals must be current on all vaccinations and free of internal and external parasites. Official medical records have to be on-file to confirm the medical status of my pet. All animals will be treated for fleas at the expense of the owner. A fecal analysis will be performed on all animals that are not on a regular deworming program, or which have diarrhea during their hospitalization. Clients authorize the veterinarian to provide vaccines and parasite control and administer preventive measures as needed for my pet if it spends the night in the hospital. All costs incurred will be the responsibility of the Client.
WARRANTIES AND LIABILITY
No assurance, guarantee, or warranty will been made as to the results of treatments, procedures, or surgery. Every surgical procedure, treatment, and anesthesia, even performed on a healthy animal, carries a certain amount of risk and probabilities of complications. The staff of Hilton Animal Hospital will make every reasonable attempt to safely, compassionately and proficiently care for our client's pet(s). Hilton Animal Hospital or its staff will not be held responsible in any manner whatever or any circumstance, on account of the care, treatment, or safe keeping of a pet, or otherwise in connection therewith.
IN CASE OF EMERGENCY
Conditions not known, may make it advisable that additional treatments, procedures, or surgery be performed on a pet. Every reasonable effort will be made to contact the client before such procedures are performed. The staff and doctors of Hilton Animal Hospital will always act "in-the-best-interest of our patient". Until the client can be contacted, the staff of Hilton Animal Hospital will perform any reasonable and humane procedure to treat a pet, as may be deemed medically necessary by the attending veterinarian. The client will bare full financial responsibility for any costs incurred.
Pets that remain in the hospital for 5 days past the discharge date, without notification by, communication with, or pre-arrangement by the owner will be considered abandoned. Pets, which are considered abandoned, will be disposed of, as deemed necessary by Hilton Animal Hospital, in consultation with Newport News Animal Services. Owners will be responsible for all fees incurred, and may be prosecuted by Animal Control for abandoning their pet.
Clients have the right, and are encouraged, to request a written estimate of charges at any time, before or during a treatment process. Clients are welcome to request an update on charges at any time during a hospitalization for treatment for their pet. Down payments may be required for some procedures; and for some clients with no credit history at our hospital.
Payment in full is due when services are rendered. A late fee of 12.5% or $25.00, if greater, will be assessed for payments received after the due date. Failure to pay in full within 14 days of services shall be a default, and accounts will be turned over collections. Clients will be responsible for all costs, including reasonable attorney’s fees of at least 33% of my unpaid balance, and any other amount incurred by Hilton Animal Hospital in collecting my account. A fee of $37.50 shall be assessed for returned checks. All cases will be litigated in the jurisdiction of the City of Newport News.